Support Center

Scanning documents with CaptureIQ is simple:

1. Open CaptureIQ and tap the scan button (camera icon)
2. Position your document within the camera frame
3. CaptureIQ will automatically detect the document edges
4. Hold steady - the app will capture automatically when aligned, or tap the shutter button manually
5. Review the scan and adjust corners if needed
6. Apply filters (Auto, Original, Grayscale, or Black & White)
7. Tap Save to store your scan

CaptureIQ makes multi-page scanning easy:

1. Start a new scan as usual
2. After capturing the first page, tap "Add Page" instead of "Save"
3. Continue scanning additional pages
4. You can reorder pages by dragging them in the preview
5. Delete any unwanted pages by swiping left
6. When finished, tap "Save" to create your multi-page document

Your multi-page document can be exported as a single PDF file.

Yes! You can import existing photos:

1. Tap the scan button
2. Select the photo library icon (bottom left)
3. Choose one or more photos to import
4. CaptureIQ will process them as scanned documents

This is great for digitizing photos of documents you've already taken.

CaptureIQ uses Apple's Vision framework for OCR, which provides excellent accuracy for:

• Printed text in clear fonts
• Multiple languages
• Various document types (receipts, letters, books, etc.)

For best OCR results:

• Ensure good, even lighting
• Avoid shadows on the document
• Keep the camera steady
• Use higher resolution scans for small text

Handwritten text recognition accuracy varies depending on handwriting legibility.

CaptureIQ's OCR supports all languages recognized by Apple's Vision framework, including:

• English, Spanish, French, German, Italian, Portuguese
• Chinese (Simplified and Traditional), Japanese, Korean
• Russian, Arabic, Hebrew
• And many more...

The app automatically detects the language in your document.

AI data extraction is a premium feature that intelligently analyzes your scanned documents to identify and extract key information automatically:

• Receipts: Total amount, merchant, date, items
• Business Cards: Name, company, email, phone, address
• Invoices: Invoice number, amounts, due dates, vendor info
• IDs: Name, ID number, expiration date

All AI processing happens on your device - your data is never sent to external servers.

No! One of CaptureIQ's key features is that all AI processing runs entirely on your device using Core ML. This means:

• Works offline - no internet required
• Fast processing - no server delays
• Complete privacy - data never leaves your device

1. Scan or open a document
2. Tap the "Extract" button (magic wand icon)
3. Select the document type (receipt, business card, etc.)
4. Review the extracted information
5. Copy or export the data as needed

This feature requires a CaptureIQ Premium subscription.

All subscriptions are managed through Apple's App Store:

1. Open the Settings app on your iPhone
2. Tap your name at the top
3. Tap "Subscriptions"
4. Find and tap "CaptureIQ"
5. Here you can view, change, or cancel your subscription

You can also manage subscriptions in the App Store app under your account.

To cancel your CaptureIQ subscription:

1. Go to Settings > [Your Name] > Subscriptions
2. Tap on CaptureIQ
3. Tap "Cancel Subscription"
4. Confirm cancellation

After cancellation:

• You'll keep premium access until your current billing period ends
• Your scanned documents remain on your device
• You can continue using free features

Refunds are handled by Apple. To request a refund:

1. Visit reportaproblem.apple.com
2. Sign in with your Apple ID
3. Find the CaptureIQ purchase
4. Select "Request a refund"
5. Follow the instructions to complete your request

Apple typically responds within 48 hours.

To restore your purchases:

1. Open CaptureIQ on your new device
2. Go to Settings within the app
3. Tap "Restore Purchases"
4. Sign in with the same Apple ID you used for the original purchase

Your premium features will be automatically restored.

Yes! CaptureIQ is designed with privacy as a core principle:

• Local Storage Only: All documents are stored on your device
• No Cloud Upload: We never upload your documents to any server
• On-Device Processing: OCR and AI run entirely on your device
• No Analytics: We don't use third-party analytics or tracking
• No Ads: We don't show advertisements

We literally cannot see your documents - they never leave your device.

When you delete CaptureIQ:

• All app data is removed from your device
• Scanned documents stored in the app are deleted
• Documents you exported elsewhere (Files, Photos) remain in those locations

CaptureIQ stores documents locally on your device. If you have iCloud enabled:

• iCloud backup may include app data (managed by Apple)
• Documents you export to iCloud Drive are accessible on other devices

We do not provide our own cloud sync service to maintain your privacy.

You need to grant camera permission to CaptureIQ:

1. Open Settings on your iPhone
2. Scroll down and find CaptureIQ
3. Toggle on "Camera" access
4. Return to CaptureIQ and try scanning again

For sharper scans:

• Hold your device steady while scanning
• Ensure good lighting - natural light works best
• Clean your camera lens
• Wait for the auto-focus to lock before capturing
• Keep the document flat to avoid shadows

To improve app performance:

• Close other apps running in the background
• Restart the app
• Ensure you have enough free storage space
• Update to the latest version of CaptureIQ
• Restart your device